Privacy Policy
Kindleton Wellness Ltd ("Kindleton") controls the personal data gathered on kindleton.shop. This policy covers what we collect, why, how long we hold it, who sees it and what rights you have.
Who is responsible
Kindleton Wellness Ltd, 147 Harborne Road, Edgbaston, Birmingham, B15 3DH, United Kingdom. For privacy questions, contact [email protected].
Legal framework
Your data is handled under UK GDPR and the Data Protection Act 2018 and the other rules in force in United Kingdom. If this policy conflicts with the law, the law wins.
What we collect
Ordering means we collect what's needed to ship: name, delivery address, email, phone and the contents of your order. Card details are never stored on this site. Browsing the site logs technical data, IP address, browser type, pages viewed, through the cookies described below.
- Customer contact and shipping details (name, address, email, phone) for order fulfilment
- Transaction and purchase history, including order references and payment method selected (Cash on Delivery or Direct Bank Transfer)
- Technical telemetry and device diagnostics, such as IP address and browser type, collected for website security and performance
- Customer support communications, including correspondence sent to [email protected]
Why we use it
- To process your order and sort out returns.
- To answer questions and send updates on your order.
- To keep the site secure and see how it's used.
- To send offers, only if you opted in, and you can opt out of any message.
Who sees your data
Couriers get the delivery details. Our payment provider gets what's needed to take payment. Hosting and analytics firms process data for us under contract. We don't sell personal data, full stop.
Kindleton Wellness Ltd never sells personal data to third parties. As the business operates solely within the United Kingdom and is subject to the UK Data Protection Act 2018 and UK GDPR, the California Consumer Privacy Act (CCPA/CPRA) does not apply to this store.
How long we hold it
Order data stays as long as accounting law demands, then gets deleted. Account data stays until you close the account. Analytics data sticks around for 14 months.
Your rights
As a United Kingdom business, Kindleton Wellness Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Customers have the right to access, correct, erase, restrict, object to, and port their personal data, and may exercise these rights at any time by contacting [email protected].
Security
Kindleton Wellness Ltd never collects, stores or processes any bank card numbers or card-related data, as checkout is limited exclusively to Cash on Delivery, where payment is handed to the courier on receipt, and Direct Bank Transfer, where bank details are issued in the order confirmation email. No card payment infrastructure exists on this storefront.
Questions about this policy
Email [email protected] or call +44 121 468 7922 during Mon-Fri 10:00-17:45. Every message gets answered within one business day.
- Merchant
- Kindleton Wellness Ltd
- Registered address
- 147 Harborne Road, Edgbaston, Birmingham, B15 3DH, United Kingdom
- [email protected]
- Phone
- +44 121 468 7922
- Working hours
- Mon-Fri 10:00-17:45
- Registration
- Company No. 14833549